SetMe: Remote App that Made Me Everyone’s Tech Support Hero

SetMe

Stable, user-friendly solution for remote connections.

What we like

Simplicity of use
Free trial
Unattended access to remote PCs
Fast file transfer

What we don’t like

No support for mobile devices
Portable app must be downloaded after each update until client app is installed

With hybrid work and global teams becoming the norm today, remote control tools have become essential for seamless collaboration. In this landscape, SetMe emerges as a powerful remote control solution, designed to simplify remote work and enhance productivity. This review explores SetMe’s capabilities to assess its suitability for modern work environments.

This is a sponsored article and was made possible by Techinline. The actual contents and opinions are the sole views of the author, who maintains editorial independence even when a post is sponsored.

Content

Introducing SetMe

The SetMe solution is the latest innovation from TechInLine, a company renowned for its decades-long expertise in remote support technology, including FixMe.IT, a software that has been around for 17 years.

Designed for B2B use, SetMe has the power to transform workflows in IT and related industries. For service providers, explaining software installations or feature usage to clients can be time-consuming and frustrating. SetMe eliminates the hassle by allowing you to take direct control.

SetMe prioritizes security, using end-to-end encryption to ensure safe remote connections. The app relies on stable cloud services for reliable connectivity, as I experienced firsthand.

Quickest Way to Connect to a Remote PC

The quickest way to connect to a remote PC is by using the portable application on the client’s end, which I tried first.

I tested remote connectivity between my Windows 11 laptop and a couple of other Windows devices. I was impressed by how easy it was to set up. All it took was creating a free account on the SetMe website from the admin PC and hitting the green button to install the expert console.

After installing SetMe on the admin PC, I directed the client (in this case my friends) to download the portable client app, a lightweight app that does not need installation and simply stays in the remote computer’s temp folder.

A new window will appear on the client’s PC, containing a client ID. I input this into the admin PC to connect the two devices. That’s all it takes. The client’s desktop will be visible on the admin device.

Techinline also simplifies deploying the client application across multiple Windows PCs by using an MSI file, eliminating the need for individual installations. The initial setup requires administrative privileges, but once installed, remote users can launch the app without admin access.

Remote PC Possibilities

Once connected, the remote PC can be controlled via a user-friendly options bar conveniently located at the top.

What immediately stood out to me was the built-in chat window as a quick solution to keep the client up to date with developments. This can be quite handy, especially if the other party is anxiously waiting to regain control of their PC. In my case, I was able to let my friends know in real time how long I had to keep using their devices.

Other features you can access via the bar include:

Ability to remotely lock the keyboard/mouse on the client’s end
Blank screen
Hiding background picture
Turning off PC/switching to a different user
Snapping screenshots of the remote screen
Laser pointer
Shooting video

I particularly enjoyed using the laser pointer. It’s an easy solution if I want to show my friends how to handle things themselves. I could easily pinpoint the steps for doing something like installing a program.

In addition, you can access more features from inside the SetMe expert console available on the admin computer, such as:

Restart / Restart in safe mode remote PC
Put remote PC in sleep
View remote PC system info
Lock the remote computer on the session end

With these features, you can perform almost any task directly from the admin PC. However, please note that while remote connections are possible without admin rights, certain programs requiring such privileges will not be accessible through SetMe on the remote device. You can launch the client app as an admin from the console on the admin PC.

File Transfer

File transfer via SetMe benefits from end-to-end encryption and is a feature I found particularly useful. You can drag and drop files between devices seamlessly, avoiding the need for extra software and maximizing time efficiency. Actually, SetMe has become my go-to solution for transferring music and TV show episodes between my Windows devices at home. It’s just so easy to connect them to each other and then initiate the transfer.

In addition to facilitating easy file transfers between computers, SetMe also supports clipboard sharing through standard copy-paste. This allowed me to seamlessly send content like text, graphics, images, and even Excel data – and without any size limitations.

I also greatly appreciated the feature that allows clipboard content to be sent as keystrokes. This proves invaluable when dealing with sensitive data, like passwords, that may be restricted from traditional copy-paste methods.

SetMe User Experience

During my sessions using SetMe, I experienced minimal lag. The connection was never interrupted, even as I transferred larger files from one device to another or installed software on the remote device. While testing, I took breaks from the remote PC area on the admin device to uninstall programs or browse the Web. Upon returning, I found that the remote session resumed smoothly without any issues.

In the past, I had used TeamViewer and often noticed performance issues as sessions dragged on, but that wasn’t the case with SetMe. Additionally, unlike older software that disconnected sessions when the remote PC went to sleep, SetMe allowed me to resume effortlessly, without extra steps. Unlike older solutions, SetMe was designed using the latest technologies to deliver a superior performance without hiccups.

Managing multiple devices from the SetMe admin console also proved to be a breeze. I had no issues switching between remote devices and even transferring files at the same time.

A Unique Advantage

SetMe eliminates the worry of delayed tasks by offering a solution for situations where the remote user is unavailable – whether they’re busy in a meeting or taking a personal day. It allows you to continue servicing the PC and meeting deadlines without a hitch. I didn’t need to rely on my friends being at home to connect to their PCs remotely.

Start using Unattended access by accessing the Downloads page in the SetMe web dashboard on the admin PC. From here, I created a profile for the remote PC I wanted to connect to via unattended access. A name, description, or tag can be added.

Next, I downloaded the installer. You can also PIN the device, which prevents the remote user from removing unattended access. I then transferred the installer to the remote computer. Once that’s done, it’s easy to access the remote device.

The profile for the device I created (under the Unattended tab) is visible in the SetMe desktop client on the admin PC. I pressed the Connect button to establish the connection.

Once the two PCs are connected, start taking control of the remote computer using any of the features mentioned above.

Additional Features

If you need to revisit past remote sessions, the Reports section in the admin web console has you covered. It organizes my session history by time period and includes session notes, making it easy to find the information I need. You can also print the data or export it in CVS format for more in-depth analysis, from the same panel.

In addition, you can generate console usage and user performance reports for an additional overview of your activity while using SetMe.

SetMe is designed to be easy to use, but if you encounter any difficulties, the online knowledge base is your go-to resource. With its extensive library of tutorials and articles, it’s sure to provide the answers you need. Should you need further assistance, support is just a message away, with a promise of a quick response.

Though SetMe is already feature-rich, TechInLine is actively developing additional capabilities in response to user suggestions and feedback. Check the product roadmap page to see what’s in the pipeline.

Pricing

SetMe comes with a 15-day free trial, with no credit card details needed, which is something I deeply appreciate. Beyond that, you will need to subscribe to a premium plan to keep using the service.

Solo plan – $39 per month or $398 per year (team/reporting features not included)

Professional plan – $49 per seat/month or $492 per year

Both options include one concurrent user per seat, three licensed users per seat, unlimited attended devices, unlimited unattended devices, and unlimited concurrent support sessions per seat.

Note that a concurrent user per seat refers to the number of users from the admin team that can simultaneously connect to remote computers. Licensed users are the number of individual users with access to the software.

One Word: Effortless

Throughout my experience with SetMe, I found it to be a reliable and user-friendly solution for remote PC connections. Its intuitive interface ensures ease of use, while its session-tracking capabilities provide added value for professionals.

Stability is a top priority for any remote solution, and SetMe delivers on this front. To top it off, the Unattended Access feature provides unmatched flexibility, empowering remote admins to work at their convenience.

While connecting Windows PCs is seamless, the absence of mobile apps limits usability. Mobile access, even with the restricted screen estate, could greatly aid support teams by allowing them to quickly evaluate the severity of an issue even when away from their desks.

Alexandra Arici –
Staff Writer

Alexandra is passionate about mobile tech and can be often found fiddling with a smartphone from some obscure company. She kick-started her career in tech journalism in 2013, after working a few years as a middle-school teacher. Constantly driven by curiosity, Alexandra likes to know how things work and to share that knowledge with everyone.

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